Support
Change as an Opportunity for Growth
Technology Support Designed for You
Pay for what you get
No guaranteed monthly commitment. No 'Platinum', 'Gold' or 'Silver' tiers. Pay for the support hours you use.
Technologists who know your business
Our people will spend time with you to understand what's important to your business.. The same people will work with you to create something special (800 number not included, just call our cell).
Cancel anytime
We don't think you'll want to cancel, but if you do: you can cancel anytime.
Priorities
What's important to your business is often understood differently by your colleagues. We'll help facilitate sessions governed by a deep understanding of organizational behavior to help you create a shared understanding of your organizations priorities, then turn the shared understanding into an actionable plan.
Stakeholder Engagement
Engaged stakeholders produce relevant project results. We help identify and engage the right stakeholders by understanding the factors impacting the nature and quality of how your stakeholders participate to create shared vision and ownership.
Backlog of Work
Tangible, prioritized, estimated increments of value against which work will be performed. This is not a couple of whiteboards, this is an agreed-upon, structured path to creating something meaningful.
Governance
Technology is moving at a breath-taking pace. Security, privacy and disaster recovery are still relevant, and critically important. We'll help you build a blueprint for getting a return on your rapidly evolving technology investment without putting your business at risk.
Change Management
The necessity to quickly react to organizational, technology and market changes survives your project. We'll help create a plan to manage and quickly adapt to change by accelerating stakeholder decision making and creating a framework for continuous value delivery.
01
Partner
We'll spend time with you to understand your priorities. Then, should we agree that we're in a position to help you, we'll provide a monthly level of effort and cost estimate for a 12 month period.
02
Plan
We're only as good as our team - we'll spend 2 weeks creating a working agreement and working together to create a detailed backlog of estimated, prioritized work.
03
Maintain & Enhance
We'll use our detailed backlog of work to begin designing, building and testing the highest priority work items on day 1.